pagengifflarkanel wrote: Fri Jul 12, 2024 9:10 pm
Hi,
Hopefully someone can help me with this weird problem I'm having with GuideMe.
Sometimes when I try to open the app it'll open but I won't get the default "homescreen" image, just a black screen.
At the top right it'll also say "Title, Author" and the top left it shows the time but the default welcome text of "To get started, click File/Load and select a guide." is not there. I can't load any teases either, if I try to load a tease nothing happens. The browse window or library window will close and it'll show the black screen again.
The really annoying part though, this problem doesn't happen all the time and seems to be random (which most likely is not but I have no idea what triggers it). I sometimes have no issues at all, sometimes it'll bug but if I try again in like 15 mins it'll work and sometimes it won't work for a couple of days before it'll work again.
I'm running version 0.4.5 but I've had this issue on previous versions as well.
I've experienced this on both my laptop and desktop, which are both running Windows 10.
Does anyone have any ideas as to what might cause this or how to fix it?
I also use Windows 10, and have used Guideme on many different computers over the years, and while I've had similar issues on occasion, I've not had that exact same issue, and never to the recurring extent you describe.
The first thing that comes to mind is to make sure there are no phantom Guideme (java) processes left running. Guideme has a few bugs that sometimes cause the process to not exit cleanly.
I would also suggest, if you haven't already, re-downloading the latest Guideme, and install a fresh copy to see if that helps.
Also check the GuideMe logs, jscript log and VLC log for any clues.
For the most part I've found Guideme to be pretty stable and reliable, and there haven't been many reports of things like this so I suspect you're dealing with more local issues or factors.
Other food for thought:
Do you use VPNs? If so, does this only happen when a VPN is active?
Does a reboot fix it?
How old are your computers, particularly the hard drives?
You didn't mention any so I assume not, but are there any other weird things going on with your systems that may indicate potential hardware issues?
Can't think of anything else at the moment.
Hope that helps.
PG