Tech Support: Chat Issues

[les]

Dr.D,
Always check another web site/ or chat medium, before condemning your computer.

I am surprised that we have had so few issues during the change over.

It just goes to show "Turtle" knows his onions.

[seraph0x]

Chat down again? I can't connect via candy or XMPP.

Turtle said he'd be working on it today, I assume this might be that! Hang in there, once these fixes are installed the downtime issue should be solved.

[les]

                          Hero in a half shell



             



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[Banquo]

Chat down again? I can't connect via candy or XMPP.

Turtle said he'd be working on it today, I assume this might be that! Hang in there, once these fixes are installed the downtime issue should be solved.

Yup I spoke to the Ninja Turtle himself earlier, he said he would be reversing the polarity of the neutron flow or something

[Banquo]

Chat appears to be down again.

[les]

XMPP won't connect

[dr.d]

I was in the chat room for all of 3 seconds when I was kicked out and told to log in again , when I did I was told that I had an invalid password , I am at a loss as to what to do next , most of the time I assume that my computer is acting up but this time I think its something else


EDIT: its working now Thank you Turtle

[DoxysTurtle]

Why on earth was I not subscribed to this thread? *finally subscribes and gets slightly more on the ball*

[Banquo]

It's broken again.

[frakker2]

Ok, why does someone not simply make a channel on one of the larger IRC networks? There would be no need to maintain own servers. You could even embed a simple java client on the site, to point to the channel.

[seraph0x]

Ok, why does someone not simply make a channel on one of the larger IRC networks? There would be no need to maintain own servers. You could even embed a simple java client on the site, to point to the channel.

A Java-based client is not acceptable, a lot of people don't have a Java plugin installed. That said, there are a few JavaScript based IRC web clients. Last time we made an evaluation those weren't very good. We still ended up using IRC for a time, but it wasn't very popular, people thought it was too geeky and a lot of IRC software like network services etc. that you need to run is cumbersome and unnecessarily complicated. If we had serious problems I might consider reevaluating our position, but so far it looks like we're making progress in solving these issues and will hopefully solve them entirely, so there is no reason to switch chat technology (for a third? fourth? time.)

As for joining a larger network, first of all most of the larger networks don't allow adult channels, so we already have a relatively limited selection. Second, those types of networks don't allow user integration, which is an absolute requirement for us - we don't want users to have to register twice or log in twice. Third, I don't think that the uptime of established IRC networks is that much better - judging from this thread we now have an outage maybe once a week - that's about the frequency of netsplits that I experience on Freenode. Fourth, we have our own chat rules and our community is somewhat peculiar, if we have our own server we can continue changing the rules according to the needs of our users and there is no overarching ruleset of the network that we have to follow.

So I see quite a few advantages to the current solution and plenty of reasons to think that we will work out the technical issues eventually. Switching now would just mean that we have to spend endless weeks setting up something new again.

[les]

Ok, why does someone not simply make a channel on one of the larger IRC networks? There would be no need to maintain own servers. You could even embed a simple java client on the site, to point to the channel.

A Java-based client is not acceptable, a lot of people don't have a Java plugin installed. That said, there are a few JavaScript based IRC web clients. Last time we made an evaluation those weren't very good. We still ended up using IRC for a time, but it wasn't very popular, people thought it was too geeky and a lot of IRC software like network services etc. that you need to run is cumbersome and unnecessarily complicated. If we had serious problems I might consider reevaluating our position, but so far it looks like we're making progress in solving these issues and will hopefully solve them entirely, so there is no reason to switch chat technology (for a third? fourth? time.)

As for joining a larger network, first of all most of the larger networks don't allow adult channels, so we already have a relatively limited selection. Second, those types of networks don't allow user integration, which is an absolute requirement for us - we don't want users to have to register twice or log in twice. Third, I don't think that the uptime of established IRC networks is that much better - judging from this thread we now have an outage maybe once a week - that's about the frequency of netsplits that I experience on Freenode. Fourth, we have our own chat rules and our community is somewhat peculiar, if we have our own server we can continue changing the rules according to the needs of our users and there is no overarching ruleset of the network that we have to follow.

So I see quite a few advantages to the current solution and plenty of reasons to think that we will work out the technical issues eventually. Switching now would just mean that we have to spend endless weeks setting up something new again.

                                          PS
                                 seraph0x owns the site.

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                               I am happy with his decisions.

[Snoopy76]

HELP PLEASE!!

Don't seem able to access chat from Chrome or Trillian beta this week at all!

Snoopy x

[DoxysTurtle]

Any clue on the time chat's been down?

[Patrickr1987]

Some1 esle now getting connecting the whole time too?