Tech Support: Chat Issues

Post all technical issues and questions here. We'll gladly help you wherever we can.
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Re: Tech Support: Chat Issues

Post by sebi.kartoffel »

I cant get it how to install the xmpp account in pidgin :no:
Which data do I have to fill in which field?
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Re: Tech Support: Chat Issues

Post by frakker2 »

sebi.kartoffel wrote:I cant get it how to install the xmpp account in pidgin :no:
Which data do I have to fill in which field?
First pick XMPP under protocol. Your username goes under username. Domain is "xmpp.milovana.com", without quotes. Your password under password, and you should be set.

To actually get into a room, click Tools > Room list, get the list, add the chats you want and then open what you want, you can also set autoconnect there.
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Re: Tech Support: Chat Issues

Post by jp »

Chat is back up for now.

Please see the topic in the Announcements section: http://www.milovana.com/forum/viewtopic ... 28#p188428
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Re: Tech Support: Chat Issues

Post by Laura »

Thank you, chat bunnies!

:pirate2:
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Re: Tech Support: Chat Issues

Post by jp »

Chat is currently down. Working on a fix.
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Re: Tech Support: Chat Issues

Post by mistresana19 »

Uh for me keeps saying authentication failure
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Re: Tech Support: Chat Issues

Post by rob123 »

anyone want to network using yahoo or skype?
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Re: Tech Support: Chat Issues

Post by Mistress Jenifer »

Earlier today we did some chat server maintenance and updates, which aside from improving the security and stability of chat, seem to have caused one bug. Some of you using clients to connect to chat may no longer be able to connect. The fix is posted below.

With the new server update, Spark versions 2.6.x and earlier are no longer compatible with the server. There is a security issue in one of the old client libraries, and so the server no longer accepts the connection from it. You need to update your client to the newest version, for Spark that is 2.7.0 as of writing this, for it to continue working for connecting to chat. Note, many clients have done this update over 12 months ago, and so are not going to be affected.

TL:DR If your Spark isn't connecting to chat anymore, download the newest version from http://www.igniterealtime.org/downloads/index.jsp

(If I absolutely need to I will make an announcement in that section but idk how many people connect via spark at the moment that will have this issue, I did due to just not updating spark since I originally downloaded it)
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Re: Tech Support: Chat Issues

Post by Dream_On »

Chat is down
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Re: Tech Support: Chat Issues

Post by Mistress Jenifer »

Seems its... half fixed?

I was able to connect via spark but trying to connect via the chat feature of the site is seemingly not working.

Can others confirm this as well?
I was fiddling with the reboot script about an hour ago, which should reboot it fully for everyone and not this half version.
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Re: Tech Support: Chat Issues

Post by Mistress Jenifer »

Mistress Jenifer wrote:Seems its... half fixed?

I was able to connect via spark but trying to connect via the chat feature of the site is seemingly not working.

Can others confirm this as well?
I was fiddling with the reboot script about an hour ago, which should reboot it fully for everyone and not this half version.
Disregard
seems we fully back up
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Re: Tech Support: Chat Issues

Post by Laura »

Down again?
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Re: Tech Support: Chat Issues

Post by Dream_On »

Seems to be down.
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Re: Tech Support: Chat Issues

Post by Mistress Jenifer »

it has returned
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Re: Tech Support: Chat Issues

Post by freakygeak »

Several hours ago chat stopped working for me and then when I tried to get back in CANDY would hang. Also, when I try to log in through Psi (a XMPP client) it won't connect period.. no authentication errors.

*CORRECTION* Psi now gives an authentication error as well.

Then I just tried to get into CANDY a few minute ago and i'm getting an authentication error, attached below and FULL SIZE SCREEN SHOT HERE.

I hope this information is helpful in tracking down the issue.

FG
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Screen shot of the error.
Screen shot of the error.
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